General FAQ

How can I get the warranty service for my products?
Sorry for bringing incovenience to you for the hardware problem. If you bought our product from the local authorized sellers, please try to contact your se...
Fri, Feb 11, 2022 at 4:21 PM
How to install the third party app in my player?
You could download the APK file of this APP in the computer first. Then copy the apk file of the qualified app to the player, then open the File Management...
Fri, Feb 11, 2022 at 4:32 PM
What to try if the FiiO Control app could not connect to BTR3K/BTR5/UTWS3/UTWS5/Q5s?
1. Please check whether the APP version is the latest version first? You could download the APP from our forum or the app store: https://forum.fiio.com/not...
Mon, Feb 14, 2022 at 4:12 PM
How to wipe the cache & data in Recovery mode on the player? What to do if I forget the password of the player?
Please read the followed FAQ for help:  M11 Plus LTD: https://forum.fiio.com/note/showNoteContent.do?id=202107010956367510284 M6: https://www.fiio.c...
Fri, Feb 11, 2022 at 4:39 PM
What gain should I selected for my DAC/players?
Switching the gain to "high" increases the volume and power output and is suitable for high impedance or low sensitivity headphones; "low&qu...
Fri, Feb 11, 2022 at 5:37 PM
Do I need to install the USB DAC Driver to use BTR3K/BTA30 on my Windows PC
No, the BTR3K/BTA30 is driverless when using as USB DAC. 
Tue, Feb 22, 2022 at 4:04 PM