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Knowledge base
General
User manual/Firmware/USB DAC driver download
4
User manual/Quick guide of FiiO products
Where can I download the firmware for my products?
Where can I find the USB DAC driver? How to use the USB DAC function?
Where can I find the parameters of my product?
Where to buy
6
Where to buy/order FiiO products?
When will the UTWS5 be in stock again?
Where can I buy/order the BTA10/Q5s/AM3D?
Can I buy/order a battery?
Can I order some eartips or filters/sound tube?
View all 6
Could not be turned on/reset
4
How to solve the problem that the BTR3/BTR3K/BTR5 could not be turned on?
How to solve the problem that the M11/M11Pro/M15/M5/M7/M9 could not be turned on?
What to try if X1 2nd gen/X1/X3/X5/X3 2nd gen/X5 2nd gen/X7/M3 cannot be turned on or freeze?
How to reset the BTA30Pro if problems happen? For example, it fails to power on or gets no sounds when playing music.
General FAQ
6
How can I get the warranty service for my products?
How to install the third party app in my player?
What to try if the FiiO Control app could not connect to BTR3K/BTR5/UTWS3/UTWS5/Q5s?
How to wipe the cache & data in Recovery mode on the player? What to do if I forget the password of the player?
What gain should I selected for my DAC/players?
View all 6
Players
3
What to try if the file management app does not work fine in my M6/M7/M9?
What to try if the volume wheel in my player does not work correctly?
What to try if the computer could not recognize my M3K/M6/M7/M9/M11/M15?
AMPs
2
Can I connect the Bluetooth headphone like Sony 1000XM4 to the BTR3K/BTR5 via Bluetooth? If not,what can you recommend me?
Can I use my bluetooth headset's microphone when connecting to BTA30Pro?
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